Shipping & Pick Up Orders

Shipping

We offer FREE U.S. shipping on orders of $50 or more! Orders under $50 will be charged shipping at checkout.

Most orders are processed and shipped within 1–3 business days. Orders placed on weekends, holidays, or after business hours will be processed on the next business day.

Once your order ships, you'll receive an email with tracking information. Tracking updates typically become available within 24 hours of shipment.

Please note that Bertie & Olif is not responsible for lost, stolen, delayed, or misdelivered packages once a package has been accepted by the shipping carrier. If you experience an issue with delivery, please contact the carrier directly.

Return shipping costs are the responsibility of the customer and are non-refundable.

Returns & Refunds

Eligible returns may be returned for store credit only. All approved refunds are issued in the form of a Bertie & Olif gift card. Original shipping charges are non-refundable.

Local Pickup

Local customers may select Local Pickup at checkout instead of shipping. Orders placed before 3:00 PM on business days are typically processed the same day. You will receive an email notification once your order is ready for pickup.

We kindly ask that all pickup orders be collected within 5 business days of purchase.

 


Jady Gonzales

Jady has been a key part of the Bertie and Olif team for over a year and a half and serves as our store manager. She leads front-of-house sales and ensures the boutique is always organized, elevated, and running smoothly. Known for her strong work ethic and dedication, Jady leads by example with confidence and consistency. While naturally quiet, her leadership is powerful proving that strength doesn’t have to be loud.

Chasity Wiloth

Chasity is our store manager and has been part of the boutique family for the past year and brings passion, creativity, and dedication into everything she does. Outgoing, driven, and faith filled, she loves serving both the team and customers while keeping the heart of the boutique running smoothly. From overseeing daily in-store operations and overseeing the managing of the online side of the business, Chasity works behind the scenes to make sure every detail is taken care of and every customer has the best shopping experience possible. Her love for Jesus, strong work ethic, and passion for people shine through in all that she does. We are so blessed to have her on the team.

  • Meet Gigi! Gigi has been part of the Bertie & Olif family for over two years! She plays a big role behind the scenes with social media and always brings a positive attitude wherever she goes!

  • Meet Lane! Lane has been a valued member of Bertie & Olif for over two years! From social media to Jon Hart monogramming, she is hardworking, dedicated, and always willing to help.

  • Meet Dylan! Dylan has been part of the Bertie & Olif family for the past year. She helps keep things running smoothly, jumps in wherever needed, and is known for her kind and welcoming spirit.

  • Meet Kristy! Kristy serves as Bertie & Olif's Marketing Director. From managing the website and marketing campaigns to building the brand's digital presence, she helps bring the Bertie & Olif vision to life!