Shipping & Returns - Bertie & Olif

Shipping & Return Policy

Please allow 24-48 hours for your order to process. In addition, our shipping department is closed on Saturday and the store is closed on Sunday. If you place your order on Friday there is a chance your order will not process until the following Monday. We provide free shipping for the lower 48 states. We reserve the right to adjust shipping charges. Additional shipping charges may apply to larger items or heavy liquids, etc. To lessen our impact on the environment your order may arrive in a gently used box. For special circumstances items can have shipping expedited if you contact us before hand.

Return Policy

Inspect your order as soon as it arrives. We want to make sure it is perfect! If you wish to return an item we will do so happily if contacted within 10 days of receipt. Regular priced items may be returned or exchanged for full refund to your method of payment. Shipping fees are non-refundable. If you wish to exchange your item please include a pre-paid return shipping label for the new item, or give us a call and we will charge you applicable shipping costs. For your protection, we do not store credit card information.